Privacy policy and cookies

The Website and the Apps are provided by Flightradar24 AB (hereinafter "Flightradar24", "we", "us", or "our"), registration no. 556895-1213, having its registered address at Kungsgatan 12 9tr, 111 35 Stockholm, Sweden. Your privacy is important to us. Under the Swedish Personal Data Act (1998:2004), which implements the EU Directive 95/46/EC, and Dataskyddslagen and the General Data Protection Regulation (EU 2016/679) we will be liable for the processing of personal data where we decide the purposes and the means of the processing. Personal data is information which is directly or indirectly referable to a natural living person, e.g. name and address but also possibly location data or IP addresses. We may collect the information set out below, which includes your personal data.

This document contains a policy statement regarding the collection, use and processing of personal data, with whom we may share such data and your rights in relation to personal data. It further contains our cookie policy.

Using our Services may require that you register a user account as set forth in the Terms of Service, and provide certain personal data. When you use the Services, we will process personal data for various purposes.

Registration data

When creating a user account on the Website or through our Apps, you are required to provide the following information; email address and password. If you connect to the Service using credentials from a Third Party Service (as defined in the Terms of Use) (e.g. Facebook), you authorize us to collect your authentication information, such as your username and encrypted access credentials. We may also, following your prior consent, collect other information available on or through your Third Party Service’s account, including, for example, your name, profile picture, country, hometown, email address, date of birth, gender, friends’ names and profile pictures, and networks in order to gain insights into user behaviour. If you register to subscribe to any of our Paid Services, as defined in our Terms of Service), you will also need to provide your name, last name, and country of residence. If you register for our Business Services, you further need to provide your company name (which may be a limited liability company or a sole trader) and will be able to provide your address and VAT number. Please note that we are unable to provide the basic services for registered users or any Paid Services unless you provide the above stated personal data.

If you are using our Services through an App on a mobile device, we may provide features that rely on the use of additional information on your mobile device or require access to certain services on your mobile device that will enhance your experience but are not required to use the Service. For example, you may give us your authorization to gather the specific location of your mobile device. However, in order for us to gather or use the specific location of your mobile device you must first give your explicit permission. Any such information gathered will only be used for the specific purpose explained at the time we ask for your permission. If you have given us your permission to gather and use your location, you will always have the ability to withdraw such permission by changing the settings of your mobile device.

Usage information

When you use the Services, certain information will be collected automatically, including (i) information about your use of the Services; (ii) content that you post, upload and/or contribute to the Services; (iii) technical data, which may include the URL you are accessing the Site from, your IP address, unique device ID, network and computer performance, browser type, language and identifying information and operating system.

Purposes of processing

We will process the information set out above for the following purposes: (i) to administer your account, to enable and provide the Services and integration with third party services, and to provide, personalize and improve your experience with the Services, and to otherwise provide the Services according to the user terms; (ii) to send you alerts or messages by email or otherwise, including to provide you with marketing of products and services and to inform you about updates of the Services or the user terms, (iii) to improve and develop the Services or new services and products and to analyze your use of the Services, (iv) to ensure the technical functioning of the Services and to prevent use of the Services in breach of the user terms, (v) to enforce the user terms, including to protect our rights, property and safety and also the rights, property and safety of third parties if necessary and (vi) to fulfil requirements by law.

Legal basis

By clicking the "I accept" button in the account set up, or similar, you agree to adhere to our terms of use and enter into an agreement with us and to receive direct marketing from us or third parties, e.g. by email or otherwise. You have the right to refuse your personal data being used for direct marketing. Please note however, that if you are using any of our services which are subject to this Privacy Policy, you may not be able to continue using certain services if you do not provide us with the personal data.

Where you have registered for a Service, certain personal data will be processed for the fulfilment of such agreement with you and you acknowledge that the processing of such personal data is regulated in said agreement. We may also base some of our processing on a balancing of interest evaluation, where our interest is to maintain and develop our services.

Certain processing is also based on your consent. This is the case where we share your data with other users of the Service and where we collect data through your Third Party Service Account. You can withdraw your consent at any time by adjusting your privacy preferences in our app and website setting menus.

Disclosure of personal data

We may disclose your personal data to other users of the Services (upon your opt in). Personal data collected from you will be shared with third-party providers carrying out system and sales performance monitoring, customer support and relations systems. These third-party providers are considered data processors of Flightradar24. Some of our third-party providers are located in the U.S. In the event your personal data is transferred to the U.S. upon our usage of the abovementioned third-party providers, we will apply the Standard Contractual Clauses issued by the European Commission (available at https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_en) in order to safeguard your personal data. In addition to the abovementioned, we may also disclose anonymous information to our partners and suppliers for the purposes stated in this Privacy Policy within and outside the EU/EEA. In some instances it may be required for us to disclose your address onto shipping companies to receive hardware from us. You understand and agree that such third party or supplier will be the controller in relation to such data and its processing and that it will be subject to their privacy policy. We will take necessary actions to secure the transfer of such data outside the EU/EEA by using a security mechanism in line with the applicable data protection laws. You expressly consent to your personal data being used as described in this Privacy Policy.

Right to request information and correction of data

You, being the person whose personal data is being processed, are entitled by law to once per calendar year, free of charge, upon written request receive information regarding the personal data which is processed. You also have the right to request rectification, erasure, portability or blocking of any personal data and to object to the processing of personal data. If you would like to exercise any such rights, please write to us at the address set out above, stating your full name and, if applicable, your address, user name and the email address used for registration. Please note that the request to receive information of the processing of your personal data shall be duly signed by you. You also have a right to lodge a complaint with the supervisory authority.

Retention

Social plug-ins

When you encounter an implemented social plug-in (e.g. "like" button) from a third party, such as Facebook, Twitter or Google, while using our Service, your browser or App, as applicable, will establish a direct link to that third party ("Social Plug-in") and will then transmit the following data to the Social Plug-in directly:

1. date and time of your visit;
2. the Internet address/URL of the site that you are currently visiting;
3. your IP address;
4. your browser;
5. your operating system;
6. your user code if you are a registered user of Social Plug-in and if applicable your surname and first name; and
7. if you click on the plug-in, of course the information that you have used this specific plug-in.

We explicitly make reference to the fact that we ourselves do not have any influence on the scope of the data which Social Plug-in collects with the help of the plug-in and that with regard to data protection we have to rely on the data usage guideline of Social Plug-in. Please inform yourself further on Social Plug-in specifically about the purpose and scope of the data collection and your rights in this regard and the setting options to protect your privacy using the data usage guidelines.

However, it is of course possible to prevent the placing of cookies by settings in your browser. In addition, it is also possible to block the social plug-ins of Social Plug-in with add-ons for your browser.

Notice of changes

If we make changes to this Privacy Policy we will notify you by publication on Privacy Policy. If the changes are material, we will provide you additional, prominent notice as appropriate under the circumstances and, where required under applicable law, ask for your consent.